Foxwellstore Return and Repair Policy


Return Policy and Repair Policy

Before you want to return item to us, please read and follow the below instructions.And concact our customer service Firstly.

We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.

Quality problem.It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.

 In Some sparticular situation. Our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee. 

Wrong Order . If you order wrong item by yourself, or you found it is not you want to order (not quality problem) Please contact our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.

Miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.

Note: 1.If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
          2.When you confirm to return the items to us, please use ordinary airmail return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.