Shipment and Delivery



1. Ship from US/ UK Warehouse

1) Ship from US Warehouse (Valid for US Local Address Only - Normally take about 3-4 working days to arrive)
* Only Item title marked "US Shipping" will ship from US warehouse!

2) Ship from UK Warehouse (Normally take about 2-7 working days to different EU countries.)
* Only Item title marked "UK Shipping" will ship from UK warehouse!

Please kindly notice:
A. We just have stocks in US/UK warehouse, do not have a branch company in US/UK, if the item has a problem that needs a refund or repair, you need to send back to our Shenzhen warehouse.
B.  If the customer's country does not have Shipping service in our US/UK warehouse or only has UPS service, the customer needs to pay the UPS freight difference or package will ship from Shenzhen.


2. Shipment from Shenzhen/ Hongkong Warehouse

1) Normal Registered Airmail Post way

* Registered Airmail Includes Netherlands Post, USPS Post, Singapore Post, Hongkong Post, etc
 
Delivery options Delivery Time Tracking website
Yanwen Post 10-20 working days www.17track.net/en
China Post 10-20 working days www.17track.net/en
Singapore Post 10-20 working days www.17track.net/en
Hongkong Post 10-20 working days www.hongkongpost.com

* Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail. 
* But if you feel it is really slow, and want us to send by DHL, you can choose "Premium Delivery" and pay for the extra shipping for express service. finally, we will send it by DHL. 



*
Used for most countries in the world, Usually will arrive within 15-20 working days, sometimes will take about 10-15 working days arrival depend on the different countries.

2) Default DHL and Other Express Service
*
If the item you brought is no stock in our overseas warehouse. we will send packages from Shenzhen by DHL, FedEx, UPS, etc. (DHL will be the default delivery method)
 
Delivery options Delivery Time Tracking website
DHL 3-5 working days www.dhl.com
EMS 7-10 working days www.ems.com.cn
UPS 3-5 working days www.ups.com
TNT 3-5 working days www.tnt.com
FedEx 3-5 working days www.fedex.com
Yanwen Express 7-10 working days www.17track.net/en

* To some EU countries, there might be customs duty problem. for this situation, we will always help to write low value on the invoice to avoid high tax problem. So if you have any special requests on this, you can email to inform us (Sales@foxwellstore.com) of your suggestions. we will help you to make it.

3) Shipment by Yanwen Express Service (No Tax Problem - Normally will take about 7-10 working days)
In order to help clients who from EU countries avoid the high tax problem, we can send packages by Yanwen from Shenzhen warehouse, it will take about 7-10 working days to arrive, but clients do not need to pay any extra payment for the import duty. Yanwen will help to make the customs clearance for this, and we will help to afford all costs.


Enjoying shopping!

Sincerely Yours
FoxwellStore.com Customer Service